Customer Support Engineer
Tasks
- Collaborate with support security sales operations teams
- Create knowledge base content
- Document case updates
- Provide 247 customer support
- Reproduce customer problems
- Respond to technical inquiries
- Troubleshoot customer technical issues
Perks/Benefits
- Career development
- Dental insurance
- Financial benefits
- Medical insurance
- On-call rotation
- Vision insurance
Skills/Tech-stack
Ansible | Cause analysis | Jenkins | Knowledge Management | Kubernetes | Microsoft Windows | Root Cause Analysis | Root cause | SaaS | Technical Troubleshooting | Windows server
Education
N/A
Related jobs
-
Software Engineer USD 91K-130KADA | ASP.NET | Air-gapped | Air-gapped networks | Assembly401k matching | Disability insurance | Health savings account | Life insurance | Medical/Dental/Vision insuranceMid-level Full TimeNorth Las Vegas, NV, United States15h ago
-
AWS | Agile | Authentication | Authorization | Azure401k match | Career development and training | Disability benefits | Employee counseling support | Flexible working modelMid-level Full TimeUS-Arizona-Phoenix19h ago
-
Sr. Staff Software Development Engineer USD 154K-220KAlerting | Amazon EKS | Cause analysis | Data Modeling | Distributed tracingEducation reimbursement | Hybrid work option | Parental leave options | Retirement options | Time off plansSenior-level Full TimeRemote - USA; San Jose, California, … R1d ago
-
Staff AI Engineer USD 200K-240KAWS | Agentic Workflows | ClickHouse | Distributed Systems | DockerParental leave | Tuition reimbursement | Unlimited PTOSenior-level Full TimeHybrid (NYC Metro) R1d ago
-
Senior AI Engineer USD 170K-205KAWS | Agent Orchestration | Agentic Workflows | CI/CD | ClickHouseHealth benefits | Parental leave | Stock options | Tuition reimbursement | Unlimited PTOSenior-level Full TimeHybrid (NYC Metro) R1d ago
-
Senior Systems Administrator (Corp205) USD 90K-165K800-53 | ATO | Active Directory | Air-gapped | Air-gapped environments401k company match | Flexible work schedules | Health insurance coverage | Paid parental leave | Paid time offSenior-level Full TimeSan Antonio, TX1d ago
-
Systems Engineer (MSP Background) USD 86K-120KActive Directory | Amazon Web Services | Firewalls | Hybrid Cloud | LinuxSenior-level Full TimeBaltimore, MD1d ago
-
C2 SMART Integration Engineer (Data Acquisition) USD 91K-143KABAC | API | AWS CloudFormation | AWS DMS | AWS ECSMid-level Full TimeMillersville, MD, US1d ago
-
AWS CloudFormation | AWS ECS | AWS Glue | AWS IAM | AWS LambdaSenior-level Full TimeMillersville, MD, US1d ago
-
Amazon Web Services | Docker | Elasticsearch | Git | HelmSenior-level Full TimeChantilly, VA1d ago
-
Azure Cloud Engineer USD 145K-165KActive Directory | Azure AD | Azure Active Directory | Azure Cost Management | Azure Functions401K company matching | Bereavement leave | Disability insurance | Employee assistance program | Employee discount programMid-level Full TimeWashington D.C., United States1d ago
-
Technical Support Engineer USD 65K-90KAmazon Web Services | Cause analysis | Customer support | Microsoft Azure | Root Cause AnalysisDental insurance | Health insurance | Life insurance | Long-term disability insurance | Office setup reimbursementMid-level Full TimeKansas City, MO, US1d ago
-
Senior Systems Engineer USD 143K-225KAnsible | Cause analysis | Cisco ASA | Cisco Catalyst | Cisco FirepowerEmployee assistance program | Healthcare insurance | Life insurance | Paid Company Holidays | Paid travel for infrastructure projectsSenior-level Full TimeWashington, D.C1d ago
-
Agentic AI | Battlecards | Certification program | Challenger method | Competitive IntelligenceSenior-level Full TimeDallas, TX R1d ago
-
Senior DLP Engineer USD 120K-160KAudit compliance | CASB | CCPA | Cause analysis | DLP Engine401k matching | Dental insurance | Disability insurance | Employee stock purchase plan | Health insuranceSenior-level Full TimeUnited States R2d ago
-
Hybrid Cloud Platform Engineer USD 140K-155KAmazon Web Services | CI/CD | CentOS | Crossplane | DockerMid-level Full TimeSpringfield, VA, United States2d ago
-
Senior Cloud Engineer USD 96K-158KAWS | AWS ECS | Azure | Bash | Cloudflare401k retirement plan | Fully funded international trip | Gympass membership | Language learning opportunities | Medical, dental & vision coverageSenior-level Full TimeAtlanta, GA2d ago
-
Mid-level Full TimeSanta Clara, California, United States2d ago
-
Field Support Technician (Senior Assoc) USD 51K-82KActive Directory | Ansible | Citrix | Docker | Hyper-VTDY required | Travel requiredSenior-level Full TimeHuntsville, AL, United States2d ago
-
Cloud DEV SecOps III USD 129K-169KAWS | Alerting | Amazon ECS | Automated testing | CI/CD401k match | Annual awards | Annual performance reviews | Biometric screenings | Commuter perksSenior-level Full TimeRemote, United States R2d ago
-
Senior Advanced Software Engineer USD 142K-158KAccount Management | Cisco Firewall | Cisco switches | DNS | Documentation401k matching | Employee resource groups | Every other Friday off | Flexible schedule | Health and wellness programsSenior-level Full TimeScottsdale, AZ, United States2d ago
-
Space Force - Software Engineer USD 130K-144KACAS | API Design | AWS | Agile | AnsibleFlexible work environment | Hybrid work | Remote work | TeleworkMid-level Full TimeScottsdale, AZ, United States R2d ago
-
AI Platform Engineer USD 139K-215KAPI | Access Management | Amazon Web Services | Artificial Intelligence | Cloud ArchitectureMid-level Full TimeColumbia, MD, United States2d ago
-
Information Security Advisor USD 69K-104KAWS | Access Control | Access Management | Application Security | Azure401k match | Dental insurance | Life insurance | Medical insurance | Paid HolidaysMid-level Full TimeIN-INDIANAPOLIS, 220 VIRGINIA AVE, United States2d ago
-
Security System Administrator USD 99K-225KAWS | Access Management | Automation Scripting | Configuration Management | Identity and Access ManagementDependent care | On-call rotation | Paid leave | Professional development | Tuition assistanceSenior-level Full TimeUSA, GA, Atlanta (575 Morosgo Drive …2d ago